onsistent with the high standards that permeate our legal practice, we pride ourselves in communicating openly and thoroughly with our clients. Our clients are as informed as they wish to be about their matter. The most prevalent complaints about attorneys concern the failure to return telephone calls and the failure to communicate generally. At our office failure to communicate is to fail in the attorney-client relationship. In our view legal counsel and representation means more than producing a needed document or advocating in court. Legal counsel and representation must include informing and educating the client so that legal principles and/or the legal process, often complex and difficult to understand, is demystified and understood. Telephone calls are promptly returned. Our clients are informed at every stage of their legal matter and participate where appropriate. The personal care with which we undertake to counsel and represent clients simply does not allow for perceiving, or treating, the client as one among many. In our office, no client is second best.